PAE, Inc Helpdesk Analyst II in Marlton, New Jersey

Supporting the Most Exciting and Meaningful Missions in the World

Helpdesk Analyst II

While reporting to the Service Desk Manager, the Service Desk Analyst II provides Level 2 technical support to PAE employees and program customers for software/hardware incidents and requests as they relate to maintenance of desktop computers and related systems. The Level 2 analyst will be an escalation point for Level 1 analysts to hand off more advanced technical issues.


  • Support Windows desktop and laptop computers

  • General access and connectivity troubleshooting

  • Desktop application troubleshooting

  • Basic administration of user accounts and groups

  • Take ownership of trouble tickets, working and tracking issues to resolution

  • Record detailed information into Service Desk ticketing system

  • Support for mobile devices such as iPhones and Android phones

Skills, Knowledge & Experience:

  • Must be a US Citizen

  • 2-4 years experience in a Help Desk environment

  • Windows operating systems

  • Proficient in Active Directory

  • Knowledge of network basics

  • Email clients (Microsoft Outlook)

  • Knowledge of VPN basics

  • Excellent communication, written and verbal skills are required

  • Excellent customer service skills is a must

Key Competencies:

  • Customer Service

  • Planning & organizing

  • Problem Solving

  • Time management

Education & Certifications:

  • College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 4 or more years of experience in a Help Desk/Call Center environment.

  • IT Certifications (Microsoft, CompTIA, etc.) preferred

Duration: The duration of this position is permanent.

An Equal Opportunity Employer. PAE’s hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

EEO is the Law Poster at


PAE is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, PAE supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. PAE has a workforce of approximately 15,000 people in over 60 countries on all seven continents and is headquartered in Arlington, VA.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with PAE, please call Recruiting at (703) 656-6064 or email with "Disability Assistance" in the subject line.