PAE, Inc Field Technician I in Patuxent River, Maryland

Supporting the Most Exciting and Meaningful Missions in the World

Field Technician I

Duties and General Functions:

Provides technical and engineering support services , remote technical customer support, manages helpdesk tickets and escalates dependent on tier level, works with various types of electronic/computer equipment and related devices, directing the performance of or performing one or more of the following tasks: performing remote technical assistance to host nation customers; on call during deployment and installations during weekends, evenings, holidays as required to provide Installation team support; onsite repair of systems; plans and performs tests and evaluations of systems, installations of systems or system components; participates in setting up, installing and initiating the operation of, servicing of and training on, systems in the field; develops work plans required to ensure that all equipment has been checked out and operational before scheduled use; designs and develops special equipment or procedures required to perform calibrations or test. Applies engineering techniques, principles, precedents, and concepts to develop, design, modify, install, test, evaluate, or operate mechanical or electrical equipment and/or associated support equipment. This position will require effective communication and the ability to work in a dynamic team environment. Additional responsibilities will include preparing equipment for deployment by loading software, configuring, and testing prior to shipment. Some additional items specific to helpdesk and remote tech support for customers.

Work schedule is typically Monday to Friday standard day time hours however when there are teams fielding new installations there will be occasions for flex to off hours and weekends, evenings, holidays.

The workplace location will be Patuxent Naval Air Station, Maryland.

Desired Qualifications:

  • Provide customer support through a variety of communication mediums (Ticketing system, BBM, HipChat, Sametime)

  • Use and add to the Knowledge Base self-help portal

  • Manage open issues through the Help Desk system

  • Perform system status and issue resolution reporting

  • Perform periodic system checks

  • Identify trends based on collected performance and repair data

  • Maintain contact and technical information on deployed sites

  • All candidates will be required to pass a Drug Screening.

  • Possess a valid driver’s license.

  • Use of Microsoft office applications (Word, Excel, Power Point, Visio)

  • Able to lift 75 lbs.

  • Network+ and A+ certifications

  • (2) years of general field engineer experience

  • Valid Passport

  • Ability to assist in overseas installation projects as needed or requested by customer.

Education Required:

  • High school diploma or equivalent.

  • Completion of at least two (2) years of courses at an accredited college or university in an engineering, scientific or technical curriculum or successful completion of technical, trade school, or advanced armed services technical school curriculum or course in electricity, electronics, avionics, mechanics, or engineering technology

Clearance Requirements:

  • U S Citizenship required

  • Ability to obtain a US DoD Secret Security clearance, and ability to maintain clearance throughout employment. If the position requires a clearance.

Work Conditions:

Conditions will vary. Most work performed in enclosed buildings. Work will include sitting, standing, walking, lifting and reaching. This classification’s activities range from, an office-like environment with extensive sitting demands to a flight line-like environment with extensive climbing, standing, stooping, bending, pushing, kneeling, stretching, and walking demands. May occasionally be required to lift objects whose weight exceeds 75 pounds. Special vision abilities to perform this job are close vision, depth perception, and the ability to adjust and focus.

The diversity of work conditions may range from an office environment where there is little or no physical discomfort to environment where inclement weather may subject the individual to severe changes in temperature, wind, rain, etc.

An Equal Opportunity Employer. PAE’s hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

EEO is the Law Poster at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf

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PAE is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, PAE supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. PAE has a workforce of approximately 15,000 people in over 60 countries on all seven continents and is headquartered in Arlington, VA.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with PAE, please call Recruiting at (703) 656-6064 or email jobs@pae.com with "Disability Assistance" in the subject line.