PAE, Inc Help Desk/User Support Specialist in Corpus Christi, Texas

Supporting the Most Exciting and Meaningful Missions in the World

Help Desk/User Support Specialist

Job Description:

The Contractor is responsible for directly and independently supporting one of more program areas by providing a wide variety of administrative and data entry functions.

  • Work requires knowledge of office skills, personal computers, scanners, copy and fax machines, and an ability to work as a team member and facilitate work processes among other staff members.

  • Communication skills are extremely important for all categories listed above.

  • All positions will work and interact professionally and effectively with all levels of staff.

  • Ability to meet established deadlines and work as a team player in a professional office setting.

  • Skill in meeting and dealing with people in a courteous and tactful manner.

  • Applicant must have the ability to use MS Excel, MS Outlook, MS Word, Adobe Acrobat Professional or other department specific databases, VNS, CDCS, FMIS, E2 Travel.

  • The position will require the contractor to perform duties or support various divisions of the United States Attorney’s office.

  • May be required to perform the following:

  • The contractor will provide telephone help desk and on-site support to end users.

  • Provide assistance in using hardware and software.

  • Perform help desk functions, such as answering and responding to user phone calls (password resets, network account management, routine maintenance.)

  • Assist with moving personal computer and related peripheral devices, to include printers and monitors.

  • Assist in the installation of new and revised commercial off-the-shelf software packages.

  • Assists with the configuration of microcomputers to interface with existing LAN and mainframe computers.


  • Must be a US Citizen and able to obtain a government security clearance.

  • Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.

  • Certain applications may require certification by the software provider.

  • Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.

  • Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.

  • Prior experience in automated litigation support preferred.

  • Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.

  • Excellent oral and written communications skills required.

  • Pleasant telephone manner important.

  • Undergraduate degree valued.

An Equal Opportunity Employer. PAE’s hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

EEO is the Law Poster at


PAE is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, PAE supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. PAE has a workforce of approximately 15,000 people in over 60 countries on all seven continents and is headquartered in Arlington, VA.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.